Meet Your Customer Service Rep: Donya McSwain

You might’ve spoken with them already, but for those who haven’t had the chance to meet the wonderful individuals that make up Clean the World’s stellar Customer Service team, here’s your chance! We will be spotlighting a team member each month to help you get to know the face on the opposite end of the phone (or computer).

Donya McSwain is an Account Manager for our Customer Service team at Clean the World. She’s known for her hard work ethic, ability to make anyone smile, and delicious macaroni and cheese at company potlucks and cookouts.

How Clean the World’s Mission Gives Her Meaning

Donya McSwainDonya has been a soap hero with Clean the World for a little over a year. She heard about our organization through a friend who worked here, and Clean the World’s mission to recycle soap and save lives is what most inspired her to be a part of the team. Our mission hits especially close to home for Donya because we save the lives of millions of children—and her three beautiful kids are her pride and joy.

Her most humbling memory working at Clean the World was during the chaos of Hurricane Matthew. Donya explains that, “As an internal Clean the World family, we packaged boxes of soap and separated soap. We all brought our kids and families and came together as a team to get tons of soap out to those in desperate need. We worked around the clock and some even stayed overnight.” Donya says that “It’s the mission that drew me here, and it’s what’s keeping me here. To save lives and keep families together is absolutely everything to me.”

A Day in the Life of Donya

Though no day has ever proven alike, Donya wears many hats as the account manager. She’s responsible for making sure bins get delivered and soap gets picked up, and oversees return labels, processing cancelations, changing partner statuses, and implementing properties. Having a relatively small customer service team means working diligently hard, but Donya says, “My favorite part about working at Clean the World are the people internally and externally. I enjoy my customers as much as I enjoy my coworkers. I look forward to coming to work every day.”

Donya is best-described as a people-person who loves to smile and laugh, and make sure everyone around her is taken care of whether that be clients or just friends and family. Her background in customer-service helps in her everyday life as she explains that “Everything in life involves customer service.” She has a passion for massage therapy, something she developed from her mother, and even traces that passion back to having a desire to help others and make them feel good.

Moving Forward

 “I want everyone to know about Clean the World. I want everyone to know the impact it’s having on children and families—not just in other countries but in the United States. I want Clean the World to be a household name.”

Next time you speak with Donya, please let her know how she can help you—because her kind and selfless personality is sure to do just that!

 


Written by Gabrielle Lintz, an intern in the Clean the World marketing department.

NEWS RELEASE: Former Orlando Predators Head Coach Rob Keefe Joins Clean the World as Manager of Products and Business Development


4-Time Arena Football League Champion Will Focus His Energy, Passion, and Winning Spirit on Addressing Hygiene Needs in Communities Nationwide

 

ORLANDO, Fla. — (Dec. 1, 2016) – After leading the Orlando Predators to back-to-back Arena Football League South Division championships during his three seasons as head coach, Rob Keefe is tackling a new challenge. Clean the World announced today that Keefe has joined the team to develop innovative new programs as the manager of products and business development.

Clean the World is a social enterprise dedicated to saving lives around the world with recycled hotel soap while simultaneously diverting hotel waste from landfills. Here in the United States, the organization distributes hygiene kits to homeless shelters, women’s shelters, families in transition, and victims of natural disasters. Companies, schools, and other groups assemble the kits at events that improve teamwork and focus attention on their communities. Keefe will bring his unique brand of high-energy motivation to the mission by creating and implementing programs that make it easy to host these events and provide personal hygiene items to those in need.

“Rob is a dynamic, engaging individual who has a knack for bringing out the best in those around him,” said Clean the World founder and CEO Shawn Seipler. “We are blessed to have him leading our effort to promote more awareness of the hygiene kit program in universities, high schools, and with other groups across the United States. With Rob calling the plays, we can change hundreds of thousands more lives every year.”

Keefe started receiving job offers from other teams after the Predators announced in October that it was suspending team operations. Opportunities in broadcasting and business have been on the table as well. However, none of those grabbed him the way Clean the World did. According to Keefe, all the other options paled in comparison to taking what he learned from a lifetime on the field and applying it to improving the lives of people who are struggling.

“Other teams called, but the Clean the World mission called to me in a different way,” Keefe said. “Being clean and having a positive self-image is directly connected to dignity and success. People aren’t at the top of their game when they can’t take care of basic personal hygiene needs. I feel strongly that at this stage in life, my purpose is to give disadvantaged people the hope and boost they need to move forward. Developing these community-based programs will not only benefit those in need, but it will help me become the person I want to be.”

For information on how your organization can host a hygiene kit event, contact Clean the World at (407) 574-8353, or email info@cleantheworld.org.

About Clean the World
Clean the World is a social enterprise dedicated to the mission of saving millions of lives around the world while simultaneously diverting hotel waste from landfills. The organization collects discarded soap and other hygiene products from more than 4,000 hotel and resort partners and operates recycling centers in North America, Asia, and Europe. Clean the World provides hygiene education and microlending to make hand washing and local soap purchases a lifelong habit in developing regions. Through its hygiene kit program, Clean the World provides personal care items to relief organizations throughout North America. Since 2009, more than 36 million bars of Clean the World soap have been distributed in 100 countries.

CONTACT:
John Terry
Clean the World
jterry@cleantheworld.org
407-405-7479

Meet Your Customer Service Rep: LaMark Brown

lemark

LaMark (right) with volunteers at Clean the World’s Orlando operations center.

You might have spoken with them already, but for those who haven’t had the chance to meet the wonderful individuals who make up Clean the World’s stellar Customer Service team, here’s your chance! We are spotlighting a team member each month to help you get to know the face on the opposite end of the phone (or computer).

LaMark Brown is an account manager at Clean the World. He is relatively new to our organization, having just started in September, but has proved to be a perfect fit.

Before working full time at Clean the World, LaMark was well acquainted with our organization. In 2014, he moved to Orlando to play football with the Orlando Predators, a professional team in the Arena Football League. The Predators always supported Clean the World’s mission, and that relationship eventually led LaMark to his current occupation.

LaMark is originally from St. Louis, where he developed a passion for football early in life. “Outside of Clean the World, I am a movie nerd, a video game nerd, [I like] sports, weather, I touch a lot of different areas,” LeMark said. “But the main thing for me is football. I’ve played it since I was 6. It’s been 21 years.”

Lessons for Life

Coaching the fundamental skills of football is one of LaMark’s favorite aspects of the sport. He believes this translates into his everyday life, and that understanding what you’re doing and why you’re doing it helps you become successful in any field.

LeMark believes learning a variety of skills makes a person more disciplined. “I feel like in any job or profession if you can master your skills at that craft, you become a better overall person, whether it’s in a sport or job,” he said.

His work ethic shows in his commitment to Clean the World. Just recently, our staff came together and responded to the need for soap in Haiti after Hurricane Matthew ravaged the southern coast of the island. Clean the World employees met with local Orlando volunteers early in the morning at our recycling center to help box soap, although it was just hours before that same hurricane was predicted to come through Central Florida.

LaMark wasted no time making sure every volunteer table was stocked full of soap ready to be packaged. He engaged with volunteers and was excited to assist them in any way possible. He helped keep the positive energy flowing through our warehouse, even amid a natural disaster.

“Everyone that works here actually cares about what we’re doing. It’s something we’re passionate about, being able to provide these things to the people that don’t have them. We can go and get soap whenever we need it, but in other places where they can’t — soap is not something they see on a regular basis,” said LaMark.

Shipping Tips

In LaMark’s day-to-day work at Clean the World, he’s constantly in contact with our hospitality partners. He makes sure each general manager or director of housekeeping understands how meaningful it is that they’re participating in our life-saving program while ensuring they have all the necessary tools to make the program as easy as possible.

When asked if he has any tips for hospitality partners, LaMark said he hopes hotels will actively send us their bins immediately as they become full. Partners often set aside bins that are 100 percent full rather than sending them off to one of our recycling centers. Holding onto those bins can affect a hotel’s impact statement, which reports all the bars of soap that property is contributing to our cause, as well as all the waste they’re helping to divert from landfills.

Simply put: If you let full bins pile up at your hotel for a few months, then we won’t have any numbers to report back to you at the end of the quarter.

On the other hand, sending bins that aren’t full is not cost-effective. The best thing to do is contact Customer Service as soon as your bin is 75 percent full. That way we can send shipping labels and send replacement bins to your hotel. However, even after you receive the shipping labels, we ask that you please don’t ship containers to us until they are full to the top.

LaMark says that by following these steps on a regular basis, Clean the World can provide an accurate quarterly report of the amazing impact your property is making!

Next time you speak with LaMark or exchange a friendly email, please feel free to share what you love about Clean the World or any concerns you may have, because he’s just the guy to help you out!

Meet Your Customer Service Rep: Selina Johnson

img_6270You might have spoken with them already, but for those who haven’t had the chance to meet the wonderful individuals who make up Clean the World’s stellar Customer Service team, here’s your chance! We are spotlighting a team member each month to help you get to know the face on the opposite end of the phone (or computer).

Selina Johnson is Clean the World’s Customer Service Supervisor. She joined our Clean the World family in early 2016 and has made every day sunnier for the staff at the Orlando recycling facility. Selina heard about Clean the World through a family member, and that’s when she knew she had to join the team and make her mark in this Global Hygiene Revolution.

Selina’s attitude toward our mission is not only optimistic but positively contagious throughout the entire office. She encourages everyone to be their best and remember the reason we’re all here.

“I want people to know that Customer Service really is passionate about what we do,” Selina said. “A lot of times, people don’t know that we work seven days a week sometimes, or after hours. We do a lot to try and make sure that we accommodate not just our partners but the goal of our mission.”

Selina spends her days (and sometimes evenings) making sure we meet our partners’ needs, whether that be sending out shipping labels, replenishing soap bins, or fulfilling orders for posters and support materials. And always with a great attitude! Selina’s passion for helping others stems from her history of teaching and training.

Before her start at Clean the World, Selina worked as a restaurant manager for eight years, an in-school suspension teacher, and an Orange County (Florida) corrections officer.

“At some point or another, I’ve always coached or developed or trained,” she said. “So even though they’re different careers and professions, I’ve always been able to teach. That’s my passion.”

Selina applies her passion by helping and teaching others every day at Clean the World, and even outside of work. Recently, she began tutoring people all over the world who are looking to improve their English speaking skills. She speaks with most of them via Skype and gets to know her students and share things about American culture while helping them to achieve fluency in conversational English. Selina said, “You learn so much about different cultures.”

Interestingly enough, after hearing about Clean the World and the great things we do locally and globally for health and hygiene, one of Selina’s students is planning a trip to Orlando in a couple of months and plans to take her family to our recycling center for a fun day of volunteering. This type of engagement is truly the beauty of a global mission that brings people from all walks of life together for a common cause: saving lives with soap.

Selina believes in Clean the World’s mission and will do whatever she can to make sure our partners are satisfied and feel good about the impact they make.

“It’s very rewarding because you know there’s a beautiful end result. You know these kids are getting soap,” Selina said.

So next time you exchange a happy hello with Selina about our hospitality program, be sure to let her know what you’re pleased with or express any concerns you might have – she’s happy to help!