hospitality recycling program updates
great New product updates!
US & Canada only
introducing: NEW Bulk Plastic Amenity Boxes
We heard you and are excited to introduce our new bulk collection boxes! Bigger than our original plastic amenity collection box, they are perfect for your large format bottles. What does that mean for you? Fewer shipments and a smoother collection process
IMPROVED Customer Portal
Meet your new Customer Portal! Refreshed, user-friendly and more performant, the portal runs smoother than ever, making your recycling process simpler and more efficient with, for instance, the ability to track your Clean the World inbound and outbound box shipments.
IMPROVED Customer Portal
Meet your new Customer Portal! Refreshed, user-friendly and more performant, the portal runs smoother than ever, making your recycling process simpler and more efficient with, for instance, the ability to track your Clean the World inbound and outbound box shipments.
US & Canada only
Meet our new collection boxes!
We redesigned our soap and plastic boxes with pictogram instructions that reduce language barriers. Our color-coded boxes clearly show how to assemble, fill, and seal collection boxes before shipping them back to Clean the World.
ADDITIONAL FEATURES
COMING SOON
NEW Loading Boxes
Our loading boxes were redesigned with you in mind! Their bright colors will make them easily recognizable, and their clear instructions will simplify your collection process.
COMING SOON
Marketing and Training Dashboard
All the marketing and training materials you need to educate, motivate, and inspire your team to participate in the recycling program will be readily available for you in the Marketing and Training Dashboard.
FAQs
Pre-Printed Return Label
I ship my own boxes; where can I get shipping labels?
For now, you will still be able to use the portal to order shipping labels. However, when that feature gets removed, please get in touch with partners@cleantheworld.org to request shipping labels.
When will the shipping feature go away?
Early 2024. We will continue to monitor box returns to identify an exact day. Once a set day is determined, we will update right away.
New Boxes
Do I qualify for new boxes?
Yes! You will receive the newly designed boxes in one of your next orders. Note: The large format boxes are only for properties using large format plastic bottles.
How can I get the new boxes?
Starting in December, the next time you order boxes, you may receive the new boxes. Note: It may take an order or two to receive new boxes as we continue to cycle through our current inventory.
What is happening with the box liners?
Plastic liners will no longer be included in your box orders. When sealed correctly, the new boxes do an excellent job securing their contents.
How many boxes will I get?
The next time your property orders boxes, you will be able to see your box allocations. Remember, the number of boxes you receive is based on room count and collection history, not the number of floors.
How many boxes do I have to return before ordering new boxes?
Your order limit is based on your collection history and set by your Clean the World Client Team Manager. As a rule of thumb, please return at least 50% of your boxes before ordering new boxes.
When will I receive the new boxes?
You will receive the newly designed boxes in one of your next orders. Note – It may take an order or two as we continue to cycle through our current inventory.
What do I do with old boxes?
Continue to use them to collect your soap and plastic bottle amenities until you run out.
New Portal Update
How do I access the new portal?
The way you access the portal will not change. You can visit portal.cleantheworld.org. Once the new portal goes live, you can access all the new features.
Will my login credentials change?
No, your login credentials will remain the same.
How do I reset my password?
To reset your password, visit portal.cleantheworld.org, click “Forgot Password,” and follow the prompts. If you are still having trouble, please contact partners@cleantheworld.org for assistance.
When does the new portal go live?
Mid-January. We are still in the final stages, and we are excited to share this with you! For the most up-to-date information, come back here or check your email for any messages from Clean the World.
I just ordered boxes on the legacy portal; will I have to order again on the new portal?
No, Clean the World will fulfill all existing orders.
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