Hospitality Recycling Program Resources

Welcome to Clean the World's Hospitality Resource Page. Here you will find everything needed to maximize your impact as a hospitality partner along with answers to any questions that might arise along the way. If you do not yet have access to Clean the World's portal, please request access by clicking on the below button. Thank you for your partnership and for helping to save lives around the world with... you guessed it... soap!

Clean the World's Customer Portal

Delivering impact is easier than ever before!

Check out Clean the World’s customer portal where you can see impact reports, order replacement bins, print shipping labels, learn about our exciting programs, and manage users and profile.

The portal can easily display on any desktop or mobile device 24/7. Simply plug this URL: portal.cleantheworld.org into your device and log-in to access your account.

Access Your Account


To access your account, input your user name and password. Your user name is the email you use to correspond with us. The initial password for your account will be emailed to you. We ask that you change your password immediately to ensure your account cannot be accessed by other properties. For questions or to have your password reset, please contact partners@cleantheworld.org.

Property access

The property name assigned to your account is listed in the dropdown menu. You might have more than one property assigned. Choose the property you would like to view from the dropdown menu.

order BINS

Bins Dashboard

The Bins Dashboard screen is an easy way to order bins, track shipping status, and print labels. Use this tool any time, any place and on any device.

Order Bins

When your bins are at least 75% full, order replacement bins easily through the portal. From the Bins Dashboard screen, tap on the orange “Order Bin” button to take you to the Order Bins screen. Confirm your delivery location, choose the number of green and/or blue bins you need, and click on the orange “Place Order “ button. The number of bins you receive is based on room count, not on the number of floors.

bin shipping labels

Request shipping labels

Once your bins are 100% full, it’s time to ship them back to Clean the World. To order shipping labels from the Bins Dashboard screen, click on the “Return Bin” button next to the applicable bin.

Print labels

Your labels can be easily printed from your device or emailed for printing at a later time. To prepare for shipment, simply attach printed labels to your bins. 

Do not copy or re-use return labels printed from the portal. Each bin should have a separate label with a unique tracking number. 


Schedule pick-up

Once your bins are ready to ship, you can schedule a pick-up directly on your device. Confirm your address and pick-up date. Please note: pick-ups will be scheduled for 3 business days out or you can choose a future date.


Once you’ve requested replacement bins, click on the “Track Bin” button from the Bins Dashboard screen to find the tracking number or check on shipping and delivery status. Status updates include pick-up, in transit, out for delivery, and delivered to your hotel. Typical delivery time is 5 – 7 business days.

Manage USERS

Create new users

Now you can invite Team Members to use the portal! On the user management screen, you will be able to add Team Members and manage their information. You will also be able to view the invite status of your Team Members. You can view your users, admins, and inactive users.

Edit users

Made a mistake spelling someone’s name? Need a new admin to manage your users? You can now utilize our user edit feature. In this feature, you are able to send invites with full instructions on how to login, alter user information, promote a user to admin when necessary, and associate users to other properties (if you are responsible for managing multiple properties).

celebrate impact

Your impact

How many soap bars have you distributed year to date? Now it’s easy to get your impact totals. Check back often for updates. You will also receive a laminated poster from Clean the World to display in your back of house for Team Members.

Clean the World news

On the Impact Dashboard, you can get Clean the World’s global impact, access helpful videos, and hear about our upcoming programs. It’s a great way to stay in touch with Clean the World and see how your work is saving lives around the world.



Submitting a request for a new big box just got easier! Now from your mobile device you can take a photo of your big box and upload it right from the portal. You can accomplish this in 3 easy steps:

  1. Tap the “Upload” icon
  2. Take the photo and then
  3. Tap “Submit”. On a desktop, you will be able to upload a photo of the big box for approval by clicking the “Upload” icon and then attaching the big box photo.

Pick up

After your photo is approved, Clean the World will email you a copy of your Bill of Lading (BOL) that you will attach to the outside of the big box before it gets picked up.


To save time, we recommend you add the Clean the World Portal icon to the home screen of your mobile device. For instructions on how to properly add the Clean the World Portal icon to your home screen, please visit cleantheworld.org/portal-icon


Thank you for joining us in the mission to save lives through soap recycling. As we work together to impact the lives of vulnerable people here in the US and around the world, we want to assure you that it is safe to collect soap and bottled amenities and recycle them. We recommend wearing proper PPE (face mask and gloves) while adhering to CDC Standards to ensure your safety and the safety of others.

All of the personal care products that are sent to Clean the World facilities remain in their original packaging for 7 days or more. After clearing the 7-day “product quarantine”, the outside of all boxes are disinfected. Clean the World’s personnel that is responsible for shipping bins is doing so wearing protective gear and adhering to Clean the World’s safety guidelines.

Rest assured, the only thing arriving at your property are your bins and limitless potential to make a difference in the lives of people everywhere in need of soap!

Digital Welcome Kit

Impact Poster
Inspirational Poster 1
Inspirational Poster 2
Implementation Guide
Huddle Card (All Departments)
Huddle Card (Housekeeping only)


If you have any questions or need further assistance, please visit our FAQ’s or contact us at partners@cleantheworld.org or (407) 574-8353, option 1!

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Thank you for making a difference in the lives of people in need of critical hygiene supplies!