Resources Page (US 2024) - Clean the World

GLOBAL HOSPITALITY RECYCLING PROGRAM RESOURCES

Welcome to the Partners' Resource Center. Everything your team needs to run the program, track your impact, and get answers lives here and in your Customer Portal.

Your portal account is set up when your property enrolls. Sign in with your email address. No password needed.

Thank you for your partnership.

Hospitality Recycling Program Resources

Welcome to Clean the World's Hospitality Resource Page. Here you will find everything needed to maximize your impact as a hospitality partner along with answers to any questions that might arise along the way. If you do not yet have access to Clean the World's portal, please request access by clicking on the below button. Thank you for your partnership and for helping us make the world a better place!

YOUR PROGRAM, IN ONE PLACE.

The Customer Portal brings your program together in three areas:

Boxes and shipping. Order boxes, schedule pickups, and manage shipments.
ESG impact reporting. See what your property has collected and the environmental and social impact behind it, updated as soon as a returned box is scanned.
Team access and documents. Add teammates, manage roles, and keep program documents together.

It works in any desktop, tablet, or phone browser. No downloads, no IT setup. Visit portal.cleantheworld.org/login to sign in.

Getting Started

Once your property enrolls, the email address on your enrollment receives:

A welcome email from the Clean the World team.
Your Customer Portal account, tied to that email address.
Access to the program resource page which includes your welcome kit.

Questions? Use the support contact inside the portal, or email partners@cleantheworld.org.

Account Set UP

Signing In

The portal uses secure, passwordless sign-in.

Go to portal.cleantheworld.org/login and enter your email address.
Select Email me a sign-in link.
Open the email from Clean the World with the subject “Your sign-in link.” Select Sign In Now, or enter the 6-digit code on the sign-in screen.

Each link and code works once and expires after 15 minutes. If yours has expired, request a new one from the sign-in screen.

Not Seeing The Email?

It can take a minute to arrive. Check your spam or junk folder, and make sure you entered the same email address your property enrolled with.

Keep It To Yourself

Anyone with your sign-in link or code can access your account. Please do not forward the email. If you receive one you did not request, you can safely ignore it.

Property Access

The property assigned to your account appears at the top left of the portal. If you manage more than one property, select Switch Account and choose from the dropdown.

Manage users

View User Details

Select Users from the side menu to see your team, their role, and their invitation status.

Roles

Admin: full access, including adding, editing, and removing users.
User: handles day-to-day collection tasks and their own profile.

Invitation Status

Accepted: this person has signed in.
Invited: this person has been invited but has not signed in yet.

Add A User

From the Users page, select Add Users and enter their name and email address. They will receive an email invitation and can sign in with that address. No password to share.

Edit A User

Find the user and select the pencil icon in the Edit column. From there you can correct details, promote a user to Admin, or assign them to other properties you manage.

Resend An Invitation

Find the user and select the icon in the Send Invite column. They will receive a fresh invitation email.

ORDER YOUR COLLECTION BOXES

Select Boxes from the side menu, then Order Boxes. Confirm the quantity and delivery location, then select Confirm.

Your allocation is based on room count and participation history, not the number of floors. Delivery timing depends on your property's location and whether it is on an established UPS route.

Once your first boxes arrive, you're ready to start collecting.

Note: Properties are welcome to request new collection boxes once their onsite inventory reaches four or fewer units.

CREATE YOUR COLLECTION AREA

Choose a spot your housekeeping team passes regularly and line up your boxes there. Add Clean the World posters from your Welcome Kit to keep the team inspired.

SET UP YOUR BOXES

Tape the bottom of each box securely before use. Soap and plastic bottles each have their own clearly marked box. Keep them separate.

FILLING YOUR BOXES

As housekeepers clean each room, they set aside used bar soap and plastic amenity bottles (shampoo, conditioner, body wash, and lotion). At the collection area, they add each item to the matching box. Damaged and empty bottles are accepted.

When a box is full, or reaches the weight limit shown on its label, tape it closed. It's ready to ship.

Filling Up Large Plastic Bottles Boxes.

Filling Up Small Plastic Bottles Boxes.

Filling Up Soap Bars Boxes.

SHIPPING YOUR BOXES BACK

Every box comes with a prepaid return label already applied, and freight is included in your program. Each box ships on its own label, so never combine boxes under one tracking number.

Place sealed boxes wherever your UPS pickups and drop-offs normally happen. Properties on an established UPS route are collected as part of it. If yours is not, schedule a pickup in the Customer Portal.

Lost, delayed, or damaged boxes are handled in the portal too. If a box can no longer hold or transport amenities, move to another box on hand and order a replacement.

CHECK YOUR ESG IMPACT

Your Reports page shows what your property has collected and the environmental and social impact behind it. Impact updates as soon as a returned box is scanned, and your history covers everything collected since you joined.

Reporting uses third-party-verified recycling data, structured to support the ESG frameworks you already report against, including GRI, SASB, CSRD ESRS E5, and CDP. Every figure traces back to logged collection records.

FILTERING DATA

Filter By Date

Select Reports from the side menu, then the date range filter at the top right. Choose a preset range or select Custom Range and enter a start and end date.

Filter By Entity

Brands, flags, and management companies can view a single hotel or the whole portfolio. Select the entity filter at the top left and choose from the dropdown.

YOUR PORTAL HOME

The first page after you sign in carries Clean the World news and helpful videos. Return to it anytime by selecting the Clean the World logo at the top of the side menu.

DOCUMENTS

Select Documents from the side menu. To add one, select + Add Document, choose the properties it applies to, pick a category, and upload your file. To save a copy, select Download.

This resource page will walk you through how to utilize our customer portal. Once you order and receive your first box you’re ready to start collecting!

Click on order box button and Clean the World will do the rest! Your box will arrive within 10 days of ordering
Assemble a box and place a liner inside
Fill the box with your collected soap and amenity bottles
Once the box is full, tie the liner in a knot and tape the box shut

Keep reading for step-by-step instructions on how to return a full
box to Clean the World!