Frequently Asked Questions

Have a question about Clean the World or our programs?  Please check out our FAQ’s below. Here, you can find answers about how we recycle soap, our Hospitality Soap Recycling Program, or our Customer Portal. You can also email us at partners@cleantheworld.org for additional questions. Thank you!

About Clean the World:

Clean the World is a social enterprise with the mission of saving millions of lives around the world. Clean the World leads a Global Hygiene Revolution to distribute recycled soap and hygiene products from more than 5,000+ hotel and resort partners to children and families in countries with a high death rate due to acute respiratory infection (pneumonia) and diarrheal diseases (cholera) – which are two of the top killers of children under 5. Since 2009, Clean the World has distributed more than 46 million bars of soap in 127 countries.

Clean the World accomplishes its mission by collecting and recycling discarded soap and plastic amenity bottles from participating hospitality partners. Through the distribution of these and other donated hygiene products to impoverished people, help prevent millions of hygiene-related illnesses and deaths every year.  

Hand washing with soap significantly reduces the impact of two fatal diseases: acute respiratory infection and diarrheal disease. These are two of the top killers of children under 5 years old. To help save those lives, recycled soap is the primary ingredient in Clean the World’s global hygiene revolution.

Yes. The soap has been tested by SGS North America, a Florida state-certified testing facility. SGS purposely infects soap, which is then run through the standard Clean the World recycling process. As a result of the cleansing process, the soap has been given a 100 percent clean bill of health. All pathogens, including listeria monocytogenes, escherichia coli, pseudomonas aerogenes, salmonella typhymurium, and staphylococcus aureus, are successfully removed from the soap by this process.

Clean the World partners with hotel properties across the world to recycle their discarded soap and bottled amenities such as shampoo, conditioner, lotion, and body wash.  All soap is recycled into new bars, and all bottles are either recycled or repurposed into hygiene kits.  

Participating hotels collect these hygiene products at their properties using Clean the World bins (green for soap, blue for bottles).  Once bins are full, hotels ship them back to a Clean the World facility.  

At a Clean the World facility, the soap is sanitized, grinded, and cut into new bars. The bars are then boxed for distribution.  

About Hospitality Recycling:

Welcome to the Clean the World family! You will soon receive a Welcome Kit containing helpful instructions and materials to train your team. We are here to answer any questions you have. Simply email partners@cleantheworld.org!  

No, participating hotels must request new or replacement bins from Clean the World.  To request a bin, please email partners@cleantheworld.org.  If you are currently using our customer portal, please log-in to the portal and request bins through the Bins Dashboard (if applicable). 

When the initial bin order is placed, the number of bins that Clean the World will ship to the hotel property is based on room count, not on the number of floors.  If you believe this total is incorrect, please email partners@cleantheworld.org to update your bin allocation.  

Clean the World can accept any box or collection device containing soap and/or bottles.  Simply contact partners@cleantheworld.org to request additional shipping labels when you are ready to ship.  

To ensure Clean the World reports accurate impact totals, we ask that you keep your soap and bottles in separate containers.  If you need to order replacement bins, please contact partners@cleantheworld.org or log-in to the customer portal (if applicable).  

Clean the World accepts all bathroom amenity bottles from hotel rooms including shampoo, lotion, conditioner, and body wash. All bottles are either recycled or repurposed for hygiene kits.  Empty bottles or bottles that are less than 80% full are recycled.  

When your bins are 100% full, it’s time to ship. Clean the World will provide you with shipping labels (one for each bin or collection device you need to ship). Each bin should have a different tracking number. Please note: UPS will not pick-up bins with the same tracking number. 

If you have a regularly scheduled UPS service, simply add the bins to this pick-up (make sure the bins are labeled and ready for pick-up to avoid delays). If you need to schedule a UPS pick-up, contact Clean the World at partners@cleantheworld.org (or schedule via the customer portal if applicable).  

Clean the World automatically sends impact statements each quarter.  If you are a customer portal user, you can log-in to the portal and see your impact totals on the Impact screen. 

First, please make sure your bin is closed tight. We suggest you add zip ties to secure the bins. Simply put the zip tie through the holes and zip them closed. Then, attach your shipping label on the top of the bin with packing tape. You can also request clear shipping envelopes from UPS which protects your label.

About Customer Portal:

Clean the World launched a self-service customer portal to select properties in November 2018. This portal allows participating hotel partners to order collection bins, print shipping labels, and access their impact reports.

We will roll this out to all properties in the first quarter of 2019. For more information, please email partners@cleantheworld.org.

From any desktop or mobile phone, visit portal.cleantheworld.org and log-in with your account email address and password. To receive this information, please email partners@cleantheworld.org.  

Simply request a new password from the log-in screen. An email confirmation will be sent to you with a link to reset your password.  

Your username is the email address provided to us during set-up. Typically, this is your general mailbox for your property (property@hotelbrand.com). For more information or to change the address associated with the portal, please email partners@cleantheworld.org

From any screen on the portal, select a different property by tapping on the pencil icon on the upper right hand corner of the portal. This will provide you with a dropdown menu to choose a new property. If you need to add properties to the menu, please email partners@cleantheworld.org.

Once you place a bin order, the Clean the World team will begin processing your request. Typical delivery time is 5-7 business days. You can track delivery by tapping on the “Receiving-Track” button on the Bins Dashboard. 

Once your bins are ready to ship, you can schedule a pick-up directly on your device. Confirm your address and pick-up date. Please note: pick-ups can be scheduled for the next business day or a future date, but cannot be made the same day.

We can help you with ordering bins or creating shipping labels. Simply email partners@cleantheworld.org

We are sorry you are experiencing difficulties. Please email portalhelp@cleantheworld.org.  We are happy to help!  

Of course! Our client team can help with this request. Please email us at partners@cleantheworld.org and we will email you a label as soon as possible!  

Your account may need attention. Please email partners@cleantheworld.org for more information.  

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