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Hospitality Recycling Program Resources

Welcome to Clean the World's Hospitality Resource Page. Here you will find everything needed to maximize your impact as a hospitality partner along with answers to any questions that might arise along the way. If you do not yet have access to Clean the World's portal, please request access by clicking on the below button. Thank you for your partnership and for helping to save lives around the world with... you guessed it... soap!

Clean the World's Customer Portal

Delivering impact is easier than ever before!

Now that you have joined our program, the following information will be sent to your General Manager and/or Executive Housekeeper:

  • Welcome email from our dedicated Client Team
  • Customer Portal email with your username and temporary password

Check out Clean the World’s new customer portal where you can see impact reports, order replacement boxes, print shipping labels, learn about our exciting programs, and manage users and profile.

The portal can easily display on any desktop or mobile device 24/7. Simply plug this URL: portal.eu.cleantheworld.org into your device and log-in to access your account.

Access Your Account

Log-in

To access your account, input your username and password.
Your username is the email you use to correspond with us. The initial password for your account is Clean123. We ask that you change your password immediately to ensure your account cannot be accessed by other properties. For questions or to have your password reset, please contact europe@cleantheworld.org.

Property access

The property name assigned to your account is listed in the dropdown menu. You might have more than one property assigned. Choose the property you would like to view from the dropdown menu.

Your Profile

Account

On the account tab, you can view your account information
such as: your hotel name, phone number, shipping address,
billing address, and number of boxes allocated.

Contact

On the contact tab, you will be able to edit your own personal information such as: your title, phone number, alternate emails, and the properties you are associated with.

Manage USERS

Create new users

Now you can invite Team Members to use the portal! On the user management screen, you will be able to add Team Members and manage their information. You will also be able to view the invite status of your Team Members. You can view your users, admins, and inactive users.

Edit users

Made a mistake spelling someone’s name? Need a new admin to manage your users? You can now utilize our user edit feature. In this feature, you are able to send invites with full instructions on how to login, alter user information, promote a user to admin when necessary, and associate users to other properties (if you are responsible for managing multiple properties).

How it works: Big Box

This guide will walk you through how to utilize our customer portal.

  • Once you order and receive your first box, you’re ready to start collecting!
  • Log into the portal and select your hotel
  • Click on order box button and Clean the World will do the rest! Your box will arrive within 10 days of ordering your box
  • The Big Box will arrive with a liner inside
  • Fill the box with your collected bottled amenities
  • Ensure that there are only bottles and no waste in your big box

Keep reading for step-by-step instructions on how to return a full box to Clean the World!

Dimensions: 120cm x 80cm x 90cm

How it works: small box (for bar soap only)

If your property is currently using bar soap in your guest rooms, this step-by-step guide will help get you started! Once you have ordered your boxes on the portal, Clean the World will send you a set of boxes and plastic liners.

  • Log into the portal and select your hotel
  • Click on order box button and Clean the World will do the rest! Your box will arrive within 10 days in a 98cm x 64cm x 9cm package containing 6 flattened Clean the World boxes
  • Assemble a box and place a liner inside
  • Fill the box with your collected soap
  • Ensure that there is only soap and no waste in your box
  • Once the box is full, tie the liner in a knot and tape the box shut

Keep reading for step-by-step instructions on how to return a full
box to Clean the World!

Dimensions: 120cm x 80cm x 90cm

Box Shipping labels

Big Box

When your box is 100% full, start the return process easily through the portal. From the Box Dashboard screen, tap on the green “Return Box” button. Once you click that button, a member of our client team will be alerted to email you a shipping label and schedule your box pickup. Once your shipping label has been sent a new replacement box will be sent to your hotel.

Small Box

When your box is 100% full, start the return process easily through the portal. From the Box Dashboard screen, tap on the green “Return Box” button. Once shipping labels are sent, new replacement boxes will be sent to your hotel.

order boxes

Box dashboard

The Box Dashboard screen is an easy way to order more boxes for your property. Use this tool any time, any place and on any device.

Order boxes

When you have only two Clean the World collection boxes remaining at your property, order another set of boxes through the portal. From the Box Dashboard screen, tap on the orange “Order Box” button and then tap the orange “Place Order” button on the following screen.

celebrate impact

Your impact

How many soap bars have you distributed year to date? Now it’s easy to get your impact totals. Check back often for updates!

Clean the World News

On the Impact Dashboard, you can get Clean the World’s global impact, access helpful videos, and hear about our upcoming programs. It’s a great way to stay in touch with Clean the World and see how your work is saving lives around the world.

ADD SHORTCUT TO HOME SCREEN​

To save time, we recommend you add the Clean the World Portal icon to the home screen of your mobile device. For instructions on how to properly add the Clean the World Portal icon to your home screen, please visit cleantheworld.org/portal-icon-eu

Digital Welcome Kit

Quick Start Guides

Implementation Guide
Small Box
Instructions
Large Bottles
Instructions
Big Box
Instructions
Activation
Instructions
Upgrade
Instructions

Posters

Inspirational Poster 1
Inspirational Poster 2
Thank You Poster
Impact Poster
Instructional Poster

Questions?

If you have any questions or need further assistance, please visit our FAQ’s or email europe@cleantheworld.org.

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Thank you for making a difference in the lives of people in need of critical hygiene supplies!