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Frequently Asked Questions - Europe

Have a question about Clean the World or our programs? Please check out our FAQ’s below. Here, you can find answers about how we recycle soap and our Hospitality Soap Recycling Program. You can also email us at europe@cleantheworld.org for additional questions. Thank you!

About Clean the World:

Clean the World is a social enterprise with the mission of saving millions of lives around the world. Clean the World leads a Global Hygiene Revolution to distribute recycled soap and hygiene products from more than 8,000+ hotel and resort partners to children and families in countries with a high death rate due to acute respiratory infection (pneumonia) and diarrheal diseases (cholera) – which are two of the top killers of children under 5. Since 2009, Clean the World has distributed more than 53 million bars of soap in 127 countries.

Clean the World accomplishes its mission by collecting and recycling discarded soap and plastic amenity bottles from participating hospitality partners. Through the distribution of these and other donated hygiene products to impoverished people, help prevent millions of hygiene-related illnesses and deaths every year.  

Hand washing with soap significantly reduces the impact of two fatal diseases: acute respiratory infection and diarrheal disease. These are two of the top killers of children under 5 years old. To help save those lives, recycled soap is the primary ingredient in Clean the World’s global hygiene revolution.

Yes. The soap has been tested by SGS North America, a Florida state-certified testing facility. SGS purposely infects soap, which is then run through the standard Clean the World recycling process. As a result of the cleansing process, the soap has been given a 100 percent clean bill of health. All pathogens are successfully removed from the soap by this process.

Clean the World partners with hotel properties across the world to recycle their discarded soap and bottled amenities such as shampoo, conditioner, lotion, and body wash. All soap is recycled into new bars, and all bottles are either recycled or converted to energy from waste.

Participating hotels collect these hygiene products at their properties using Clean the World bins (green for soap; blue for bottles). Once bins are full, hotels ship them back to a Clean the World facility

At a Clean the World facility, the soap is sanitized, grinded, and cut into new bars. The bars are then boxed for distribution.  

About Hospitality Recycling:

Welcome to the Clean the World family! You will soon receive digital marketing collateral containing helpful instructions and materials to train your team. We are here to answer any questions you have. Simply email europe@cleantheworld.org!  

No, participating hotels must request new or replacement bins from Clean the World. To request a bin, contact us at europe@cleantheworld.org!  

When the initial bin order is placed, the number of bins that Clean the World will ship to the hotel property is based on room count, not on the number of floors. If you believe this total is incorrect, please email europe@cleantheworld.org to update your bin allocation.  

Clean the World can accept any box or collection device containing soap and/or bottles. Simply contact europe@cleantheworld.org, and we will email you an extra shipping return label. 

To ensure Clean the World reports accurate impact totals, we ask that you keep your soap and bottles in separate containers. To request a collection bin, simply contact europe@cleantheworld.org.

Clean the World accepts all bathroom amenity bottles from hotel rooms including shampoo, lotion, conditioner, and body wash. All bottles are either recycled or converted to energy from waste.

When your bins are 100% full, it’s time to ship. To request a shipping return label, contact us at europe@cleantheworld.org.

Please note: Each bin should have a different tracking number. UPS will not pickup bins with the same tracking number.

If you need to schedule a UPS pickup, please contact europe@cleantheworld.org.

Please note: Pickups can only be scheduled for three business days or more in the future. If you have any issues with your pickup, please email europe@cleantheworld.org. Our team can work with UPS to ensure your pickup is successful. 

Please contact europe@cleantheworld.org for feedback on how much soap you have collected, how many pounds of waste you’ve collected, how many bars of soap you have distributed, and historical totals for your brand and/or Clean the World. 

First, please make sure your bin is closed tight. We suggest you add zip ties to secure the bins. Simply put the zip tie through the holes and zip closed. Then, attach your shipping label on the top of the bin with packing tape. You can also request clear shipping envelopes from UPS which protects your label.

For soap only customers, you can inquire about recycling your single-use bathroom bottle amenities or bulk dispenser refills by emailing europe@cleantheworld.org today!

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