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Meet Your Customer Service Rep: Donya McSwain

You might’ve spoken with them already, but for those who haven’t had the chance to meet the wonderful individuals that make up Clean the World’s stellar Customer Service team, here’s your chance! We will be spotlighting a team member each month to help you get to know the face on the opposite end of the phone (or computer).

Donya McSwain is an Account Manager for our Customer Service team at Clean the World. She’s known for her hard work ethic, ability to make anyone smile, and delicious macaroni and cheese at company potlucks and cookouts.

How Clean the World’s Mission Gives Her Meaning

Donya McSwainDonya has been a soap hero with Clean the World for a little over a year. She heard about our organization through a friend who worked here, and Clean the World’s mission to recycle soap and save lives is what most inspired her to be a part of the team. Our mission hits especially close to home for Donya because we save the lives of millions of children—and her three beautiful kids are her pride and joy.

Her most humbling memory working at Clean the World was during the chaos of Hurricane Matthew. Donya explains that, “As an internal Clean the World family, we packaged boxes of soap and separated soap. We all brought our kids and families and came together as a team to get tons of soap out to those in desperate need. We worked around the clock and some even stayed overnight.” Donya says that “It’s the mission that drew me here, and it’s what’s keeping me here. To save lives and keep families together is absolutely everything to me.”

A Day in the Life of Donya

Though no day has ever proven alike, Donya wears many hats as the account manager. She’s responsible for making sure bins get delivered and soap gets picked up, and oversees return labels, processing cancelations, changing partner statuses, and implementing properties. Having a relatively small customer service team means working diligently hard, but Donya says, “My favorite part about working at Clean the World are the people internally and externally. I enjoy my customers as much as I enjoy my coworkers. I look forward to coming to work every day.”

Donya is best-described as a people-person who loves to smile and laugh, and make sure everyone around her is taken care of whether that be clients or just friends and family. Her background in customer-service helps in her everyday life as she explains that “Everything in life involves customer service.” She has a passion for massage therapy, something she developed from her mother, and even traces that passion back to having a desire to help others and make them feel good.

Moving Forward

 “I want everyone to know about Clean the World. I want everyone to know the impact it’s having on children and families—not just in other countries but in the United States. I want Clean the World to be a household name.”

Next time you speak with Donya, please let her know how she can help you—because her kind and selfless personality is sure to do just that!

 


Written by Gabrielle Lintz, an intern in the Clean the World marketing department.

Clean the World Announces Upcoming International Distribution Trips for 2017

Clean the World Foundation is excited to announce we will be traveling to Guatemala, Zambia, and the Philippines in the coming months of 2017 for our International Soap Distribution trips. We’re looking for guests to join us this year to help educate the local communities on the importance of hand washing.

As Clean the World strives to become the leader in global health, our International Distribution trips and the help of our guests who join us on the trips means the world to us. We’ve conducted more than 15 International Soap Distribution trips, and are anticipating the impact we can make for our next.

Groups of five to 15 individuals will spend five to seven days in a country where they will have the opportunity to deliver 10,000 to 20,000 bars of soap and provide proper hygiene education to those in need. Through our fun and interactive skits that teach proper handwashing techniques, you’ll have the opportunity to change the lives of others and experience our global hygiene revolution.

The travel dates are as follows:

Zambia: June 11-17, 2017

Guatemala: July 31-August 5 and September 25-30, 2017

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For further information on pricing, contact info@ctw2.wpstagecoach.com

If you’re unable to attend a trip this year but would still like to support Clean the World Foundation here are some great ways you can stay involved:

  1. Our greatest need is financial support. Did you know, for every $1 donated to Clean the World Foundation we are able to supply a family of five with hygiene necessities for a month? Become a sustaining member with a monthly donation to help us improve lives and our planet.

Website: http://localhost:8888/cleantheworld/forms/donation-form/

  1. Word of mouth is extremely powerful. Help spread the word about the importance of hygiene education and our hygiene programs. Give a presentation to your club, community center or neighbors. You can make a difference as an individual who believes in our mission to recycle soap and save lives.

Website: http://localhost:8888/cleantheworld/foundation/

  1. Invite someone who might want to go on a future trip or get involved with Clean the World.
  2. Help us bring awareness of Clean the World Foundation to the hospitality industry. Invite the industry to visit our website and see how they can participate.

Website: http://localhost:8888/cleantheworld/get-involved/hotel-recycling-program/

  1. Host a fundraiser! We encourage supporters to help raise funds that will allow us to sustain our community and international hygiene programs.
  2. Volunteer at our Orlando and Las Vegas facilities. For schedule and more information please email volunteers@ctw2.wpstagecoach.com

Website: http://localhost:8888/cleantheworld/get-involved/become-a-volunteer/

 


Written by Gabrielle Lintz, an intern in the Clean the World marketing department.

“Clean Goes Green”: Clean the World Celebrates Earth Month This April and Every Day

Who said loving the earth had to last only one day? Clean the World celebrates planet Earth every day through our global hygiene revolution, but in light of Earth Day on April 22, we’re especially highlighting why our impact on it is so important— so we’re celebrating sustainability and green initiatives the entire month of April.

To put just how important it is to recycle into perspective; According to the Economist, the United States alone chucks away 11.4 billion dollars worth of recyclable containers and packaging annually. As an organization who’s passionate about sustainability and making an environmental change, we encourage you to take a stand. Taking care of earth starts with a small notion, and you can make a difference by just recycling in your own home or at work, or even by volunteering at one of our warehouses to help Clean the World recycle bars of soap and bottled amenities.

How Clean the World is Making a Change:

Five million bars of soap each day are tossed into landfills worldwide, just from the hospitality industry alone. To combat this, Clean the World diverts an astonishing 14.8 million pounds of waste from landfills through recycling bottled amenities such as shampoo, conditioner, and soap from more than one million hotel rooms daily, and we wouldn’t be able to do it without the help of our Soap Heroes!

An Ode to One of Our Soap Heroes:

Thank you to our partner, Guest Supply who makes our mission of recycling soap and saving lives possible. Since 2013, Guest Supply has helped Clean the World manage inventory from their six locations across the United States. They help us collect soaps and bins from over half of the hotels we recycle from, and over 800,000 hotel rooms. To continue making a difference, Clean the World is currently working on recycling not only the bottles of these products, but the liquid inside as well.

How You Can Get Involved:

Join in on our Earth Month movement. Use the hashtags #CleantheWorld and #CleanGoesGreen in your social media posts for a chance to be featured on our page. Help spread the word about why it’s important to go green, reduce, reuse and recycle to make our earth just a little more beautiful each day.

For information on volunteer opportunities with Clean the World, please email: volunteers@ctw2.wpstagecoach.com

 


Written by Gabrielle Lintz, an intern in the Clean the World marketing department.

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