Meet Your Customer Service Rep: LaMark Brown

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LaMark (right) with volunteers at Clean the World’s Orlando operations center.

You might have spoken with them already, but for those who haven’t had the chance to meet the wonderful individuals who make up Clean the World’s stellar Customer Service team, here’s your chance! We are spotlighting a team member each month to help you get to know the face on the opposite end of the phone (or computer).

LaMark Brown is an account manager at Clean the World. He is relatively new to our organization, having just started in September, but has proved to be a perfect fit.

Before working full time at Clean the World, LaMark was well acquainted with our organization. In 2014, he moved to Orlando to play football with the Orlando Predators, a professional team in the Arena Football League. The Predators always supported Clean the World’s mission, and that relationship eventually led LaMark to his current occupation.

LaMark is originally from St. Louis, where he developed a passion for football early in life. “Outside of Clean the World, I am a movie nerd, a video game nerd, [I like] sports, weather, I touch a lot of different areas,” LeMark said. “But the main thing for me is football. I’ve played it since I was 6. It’s been 21 years.”

Lessons for Life

Coaching the fundamental skills of football is one of LaMark’s favorite aspects of the sport. He believes this translates into his everyday life, and that understanding what you’re doing and why you’re doing it helps you become successful in any field.

LeMark believes learning a variety of skills makes a person more disciplined. “I feel like in any job or profession if you can master your skills at that craft, you become a better overall person, whether it’s in a sport or job,” he said.

His work ethic shows in his commitment to Clean the World. Just recently, our staff came together and responded to the need for soap in Haiti after Hurricane Matthew ravaged the southern coast of the island. Clean the World employees met with local Orlando volunteers early in the morning at our recycling center to help box soap, although it was just hours before that same hurricane was predicted to come through Central Florida.

LaMark wasted no time making sure every volunteer table was stocked full of soap ready to be packaged. He engaged with volunteers and was excited to assist them in any way possible. He helped keep the positive energy flowing through our warehouse, even amid a natural disaster.

“Everyone that works here actually cares about what we’re doing. It’s something we’re passionate about, being able to provide these things to the people that don’t have them. We can go and get soap whenever we need it, but in other places where they can’t — soap is not something they see on a regular basis,” said LaMark.

Shipping Tips

In LaMark’s day-to-day work at Clean the World, he’s constantly in contact with our hospitality partners. He makes sure each general manager or director of housekeeping understands how meaningful it is that they’re participating in our life-saving program while ensuring they have all the necessary tools to make the program as easy as possible.

When asked if he has any tips for hospitality partners, LaMark said he hopes hotels will actively send us their bins immediately as they become full. Partners often set aside bins that are 100 percent full rather than sending them off to one of our recycling centers. Holding onto those bins can affect a hotel’s impact statement, which reports all the bars of soap that property is contributing to our cause, as well as all the waste they’re helping to divert from landfills.

Simply put: If you let full bins pile up at your hotel for a few months, then we won’t have any numbers to report back to you at the end of the quarter.

On the other hand, sending bins that aren’t full is not cost-effective. The best thing to do is contact Customer Service as soon as your bin is 75 percent full. That way we can send shipping labels and send replacement bins to your hotel. However, even after you receive the shipping labels, we ask that you please don’t ship containers to us until they are full to the top.

LaMark says that by following these steps on a regular basis, Clean the World can provide an accurate quarterly report of the amazing impact your property is making!

Next time you speak with LaMark or exchange a friendly email, please feel free to share what you love about Clean the World or any concerns you may have, because he’s just the guy to help you out!

Hilton Launches Major Expansion of Industry’s Largest Soap Recycling Program to Help Communities in Need


1,370 Hotels Will Now Participate, Including All 750 Properties in Its All Suites Brands

Program Has Already Donated More Than Four Million Bars of Soap

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hilton_hand_washingMcLEAN, Va. – Oct. 11, 2016 – Hilton (NYSE: HLT) today announced that all 750 properties across its All Suites brands will recycle discarded soap and amenity bottles and donate them to reduce hygiene-related illnesses for communities in need. Marking the first time in the industry this is required as a brand standard, it is a major expansion of what is already the industry’s largest soap recycling program that will now include 1,370 hotels participating across Hilton’s portfolio.

Hilton’s All Suites brands include Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton. They comprise nearly 15 percent of Hilton’s current portfolio and 29 percent of its pipeline, and the new brand standard will nearly double the number of hotels participating in the soap-recycling program.

Through its partnerships with Clean the World and other organizations, Hilton’s hotels have already collected more than one million pounds of partially-used soap, which have been recycled into more than four million new bars of soap. This process has also prevented more than 570 tons of waste going to landfills. In addition to supplying the soap, these organizations educate people about the importance of hygiene and handwashing.

Hilton President & CEO Christopher J. Nassetta visited a hospital yesterday to deliver recycled soap while in Guayaquil, Ecuador for SAHIC (South American Hotel Investment & Tourism Conference).

“As part of our mission to be the world’s most hospitable company, we are strongly committed to helping communities around the world through our Travel with Purpose corporate responsibility strategy, including our industry-leading soap recycling program,” said Christopher J. Nassetta, President and CEO of Hilton. “Nearly two million children die every year from preventable hygiene-related illnesses, and simple handwashing could cut these rates by nearly 50 percent.”

Through the program, hotels’ partially-used soaps and amenities are shipped to Clean the World’s collection and recycling centers. There they are processed, remanufactured into new soap bars and prepared for distribution to homeless shelters, community centers and medical facilities in impoverished communities around the world.

“Across our All Suites portfolio, we are extremely proud to become the first three major hospitality brands to make soap recycling a brand standard when it goes into effect later this year,” said Bill Duncan, global head, All Suites brands. “We look forward to this commitment making a significant impact on this incredibly important cause.”

“The success of Clean the World hinges on the support of great partners like Hilton,” said Shawn Seipler, founder and CEO, Clean the World. “This major expansion of Hilton’s soap recycling program will contribute to saving the lives of thousands of children every year.”

The All Suites brands will also invite their followers on social media to spotlight the positive impact handwashing can have on global health. Surrounding Global Handwashing Day on October 15, photos, videos and posts can be shared with the hashtags #SuiteSuds and #GlobalHandwashingDay. For more information on Hilton’s All Suites brands, visit EmbassySuites.com, HomewoodSuites.com and Home2Suites.com.

In addition to its soap recycling program, Hilton leads many other sustainability initiatives, including not allowing microbeads in any of its amenities globally. For more information about Hilton’s Travel with Purpose corporate responsibility strategy, visit cr.hiltonworldwide.com.

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About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company, comprising more than 4,700 managed, franchised, owned and leased hotels and timeshare properties with over 775,000 rooms in 104 countries and territories. For 97 years, Hilton has been dedicated to continuing its tradition of providing exceptional guest experiences. The company’s portfolio of 13 world-class global brands includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio – A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Hilton HHonors members who book directly through preferred Hilton channels have access to benefits including an exclusive member discount, free standard Wi-Fi, as well as digital amenities that are available exclusively through the industry-leading Hilton HHonors app, where Hilton HHonors members can check-in, choose their room, and access their room using a Digital Key. Visit news.hiltonworldwide.com for more information and connect with Hilton on Facebook, Twitter, YouTube, Flickr, LinkedIn and Instagram.

About Clean the World
Clean the World is a social enterprise dedicated to the mission of saving millions of lives around the world while simultaneously diverting hotel waste from landfills. The organization collects discarded soap and other hygiene products from more than 4,000 hotel and resort partners and operates recycling centers in North America, Asia, and Europe. Clean the World provides hygiene education and microlending to make handwashing and local soap purchases a lifelong habit in developing regions. Through its hygiene kit program, Clean the World provides personal care items to relief organizations throughout North America. Since 2009, more than 35 million bars of Clean the World soap have been distributed in 100 countries. More information: http://www.cleantheworld.org.

CONTACT:
Astrid Egerton-Vernon
Hilton
astrid.egerton-vernon@hilton.com
+1.917.488.9599

Kristen Wells
Hilton
kristen.wells@hilton.com
+1.571.421.6655

 

A Note From Pastor Julio Brutus, Caribbean Director for Clean the World

Dear friends:

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Jeremie is one of the worst-hit towns. (Photo: AFP)

It is with a great deal of sadness and a broken heart that I must inform you of the status of our beloved nation of Haiti. Adding to the pain of this misery-stricken country, Hurricane Matthew made landfall near Les Anglais, Haiti Tuesday, October 4 at 7 a.m. This storm is the first Category 4 hurricane to make landfall in Haiti since Cleo in 1964.

As many of you are already aware, this country has yet to recover from the earthquake back in 2010, which left a death toll estimated to be between 100,000 and 160,000. Soon after the earthquake of 2010 there was a cholera outbreak that affected the entire island killing thousands.

Following the devastation of Hurricane Matthew at this very moment, the death toll continues to rise. There has been a loss of communication and severe power outage across the areas affected, but there are a number of media outlets that are currently reporting the death toll to be approximately 800 people. Some 50 people were reported killed in the town of Roche-a-Bateau alone. The nearby city of Jeremie saw 80 percent of its buildings leveled. In Sud province, 30,000 homes were destroyed. Most of the deaths in Haiti were in towns and fishing villages around the southern coast, with many killed by falling trees, flying debris and swollen rivers.

It is imperative for us to pray for our brothers and sisters in Haiti, especially those directly affected by Hurricane Matthew. In the aftermath of this storm I leave you with this scripture:

“For I was hungry and you gave me something to eat, I was thirsty and you gave me something to drink, I was a stranger and you invited me in.” – Matthew 25:35

Pastor Julio Brutus
Caribbean Director
Clean the World

Meet Your Customer Service Rep: Selina Johnson

img_6270You might have spoken with them already, but for those who haven’t had the chance to meet the wonderful individuals who make up Clean the World’s stellar Customer Service team, here’s your chance! We are spotlighting a team member each month to help you get to know the face on the opposite end of the phone (or computer).

Selina Johnson is Clean the World’s Customer Service Supervisor. She joined our Clean the World family in early 2016 and has made every day sunnier for the staff at the Orlando recycling facility. Selina heard about Clean the World through a family member, and that’s when she knew she had to join the team and make her mark in this Global Hygiene Revolution.

Selina’s attitude toward our mission is not only optimistic but positively contagious throughout the entire office. She encourages everyone to be their best and remember the reason we’re all here.

“I want people to know that Customer Service really is passionate about what we do,” Selina said. “A lot of times, people don’t know that we work seven days a week sometimes, or after hours. We do a lot to try and make sure that we accommodate not just our partners but the goal of our mission.”

Selina spends her days (and sometimes evenings) making sure we meet our partners’ needs, whether that be sending out shipping labels, replenishing soap bins, or fulfilling orders for posters and support materials. And always with a great attitude! Selina’s passion for helping others stems from her history of teaching and training.

Before her start at Clean the World, Selina worked as a restaurant manager for eight years, an in-school suspension teacher, and an Orange County (Florida) corrections officer.

“At some point or another, I’ve always coached or developed or trained,” she said. “So even though they’re different careers and professions, I’ve always been able to teach. That’s my passion.”

Selina applies her passion by helping and teaching others every day at Clean the World, and even outside of work. Recently, she began tutoring people all over the world who are looking to improve their English speaking skills. She speaks with most of them via Skype and gets to know her students and share things about American culture while helping them to achieve fluency in conversational English. Selina said, “You learn so much about different cultures.”

Interestingly enough, after hearing about Clean the World and the great things we do locally and globally for health and hygiene, one of Selina’s students is planning a trip to Orlando in a couple of months and plans to take her family to our recycling center for a fun day of volunteering. This type of engagement is truly the beauty of a global mission that brings people from all walks of life together for a common cause: saving lives with soap.

Selina believes in Clean the World’s mission and will do whatever she can to make sure our partners are satisfied and feel good about the impact they make.

“It’s very rewarding because you know there’s a beautiful end result. You know these kids are getting soap,” Selina said.

So next time you exchange a happy hello with Selina about our hospitality program, be sure to let her know what you’re pleased with or express any concerns you might have – she’s happy to help!

Global Health Events Elevate Clean the World Foundation in WASH Sector

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Delegates attend the 69th World Health Assembly at the United Nations European headquarters in Geneva.

In May, Clean the World Foundation was delighted to participate in two important events in the global health community.

First, we attended the WASH Futures conference in Brisbane, Australia, with some of the most innovative organizations and leaders in the WASH (water, sanitation, and hygiene) sector. It was a fantastic opportunity to learn more about pressing issues and needs around the world, tools and tactics being used to make a difference, and successes various groups are having in their respective fields.

Clean the World Foundation shared critical updates from our work in the hygiene space, particularly our new approach on outcome-based programs such as our Soap in Schools Program in Kenya.

The conference also provided a great opportunity to identify new and innovative ways to partner with other WASH organizations. Look for new endeavors to launch soon, including projects that include nutrition and maternal health in developing communities around the world.

Following on the success of the WASH Futures conference, we attended the World Health Assembly, the annual gathering of global health leaders at the World Health Organization in Switzerland. This weeklong conference tracks progress toward the UN’s Sustainable Development Goals (SDG’s), identifies emerging issues the global health community needs to address, and highlights programs and partnerships that are making a measurable difference for some of the world’s most pressing health concerns.

We were excited to network with other leading global health organizations, working to identify new potential partnership and program opportunities globally while also sharing success stories from our work in the hygiene field.

These events are important for us, not only to learn best practices in the field and identify potential new programs and partnerships, but also to raise awareness of the impactful work Clean the World Foundation does around the world. Our goal is to continue developing our position as a global leader in the hygiene sector. Awareness and recognition at world-class gatherings such as these are big steps in the right direction.

We’ll keep you posted on other events we attend in the coming weeks and months. In the meantime, thanks so much for your support of our impactful work here at home and around the world.

Green Lodging News, Greenview Go ‘Live’ With Green Lodging Survey

greensurveylogo555With the support of Clean the World and Green Key Global, and the sponsorship of Aquawing Ozone Laundry Systems, Green Lodging News and Greenview have launched the world’s premier Green Lodging Survey.

You can access the survey by clicking here.

Tens of thousands of green lodging establishments around the planet are encouraged to benchmark their sustainability practices by completing this survey.

The Green Lodging Survey is the lodging industry’s annual exercise to assess and catalyze green innovation, best practices, and awareness regarding the state of sustainability across hotels worldwide. The Green Lodging Survey is powered by Greenview, a leader in advancing hotel sustainability, and managed by Green Lodging News, lodging’s leading environmental news source.

The Survey: The survey consists of about 100 easy-to-complete questions covering the latest in operational practices, facility attributes, and outreach programs to conserve resources, reduce carbon emissions, increase guest experience, and make positive community impact. There is no cost to participate in the Green Lodging Survey. Hotels and B&Bs participate by responding to the survey via the online portal platform where work can be saved and answers easily can be updated for the next year’s survey.

The Trends Report: After the close of the survey, a Trends Report will be produced that will analyze the results with general trends and highlight exemplary practices and innovations that stand out, serving as a guidepost for the industry and especially the survey participants.

The Benchmarking Report: For survey participants, a compare report will be prepared, confidential to each participant, to serve as a yardstick for a property to understand the status of each specific practice within the general participant universe.

For sponsorship information, click here. You may also contact Glenn Hasek, Publisher & Editor of Green Lodging News, at (813) 510-3868, or by e-mail at editor@greenlodgingnews.com. For technical assistance, contact Eric Ricaurte, Principal, Greenview, at (202) 470-1094, or eric@greenview.sg.

Earth Day: The Perfect Day to Launch the Green Lodging Survey

Clean the World is excited to announce our support of the world’s premier Green Lodging Survey. Read all about it in this guest post from Glenn Hasek, publisher and editor of Green Lodging News.


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Set to launch in June (watch for it!), the Green Lodging Survey is being produced by Green Lodging News in partnership with Greenview and also has the support of Green Key Global. Green Lodging News is the lodging industry’s leading environmental news source, consisting of a website and weekly e-mail newsletter and Green Supplier Spotlight e-blast. Greenview has helped launch several innovative industry initiatives including the Hotel Carbon Measurement Initiative, the Cornell Hotel Sustainability Benchmarking study, the Hotel Footprinting Tool, the Green Venue Report, and the UNWTO’s sustainable cruise development strategies for South-East Asia.

In June and months following hoteliers and innkeepers will be asked to complete the online survey that will consist of about 75 questions covering topics ranging from indoor air quality to energy management to procurement. The intent of the survey is not only to cover the best practices you are familiar with but to also uncover innovative new green products, technologies, and steps seen nowhere else that hoteliers are taking to reduce their impact while increasing profitability. The survey will be produced in the coming weeks. A trends report will be produced in the fall. It will provide analysis of the survey findings and highlight exemplary practices and innovations that stand out. For survey participants, a compare report will be prepared, confidential to each participant, to serve as a yardstick for a hotel to understand the status of each specific practice within the general participant universe. If you have a question or questions you believe should appear in the survey, contact me at (813) 510-3868, or by e-mail at editor@greenlodgingnews.com.

The survey, intended to be repeated annually, will only be a success if you participate and encourage as many other people to participate as well. Watch for additional updates in this newsletter and in Green Lodging News.

Clean the World to be Featured on Univision News in Orlando and Tampa

Noticias Univision Florida CentralOn Monday, Feb. 8, and Tuesday, Feb. 9, Univision affiliates in Orlando and Tampa will air a two-part feature report on Clean the World during the 6 p.m. “Noticias Univision Florida Central” newscast. Viewers can watch the feature on either WVEN-Channel 26 in Orlando, or WVEA-Channel 62 in Tampa.

Emmy-winning news anchor Samuel Rivera recently visited Clean the World to learn more about the social enterprise. In the report, founder Shawn Seipler describes Clean the World’s mission and how it has contributed to a 30 percent reduction in pre-adolescent deaths since 2009.

Samuel learned about Clean the World in December when he attended the 18th Annual Don Quijote Awards in Orlando. Shawn received the Excellence Award that night and gave an overview of our organization after accepting the award.

Please be sure to tune in or set your DVR if you live in the area.

Buy socially conscious, high-quality Marlowe skin care products to support our mission

marloweClean the World is proud to announce our partnership with Marlowe skin care products. Marlowe makes sophisticated skin care products for socially conscious individuals. With each purchase of a Marlowe product at Target stores and Target.com, a portion of the proceeds supports soap distribution and hygiene education for those most susceptible to hygiene-related illnesses.

From a plethora of lotion options, to men-specific skin care, there is something for the whole family. You can feel good about the impact you make with your purchase.

In a market full of options and opportunity, it is a pleasure to discover Marlowe. This unisex skin care line is simplistic and full of nourishing essentials. With extracts of passionflower fruit, green tea, sea algae, and willow bark, these products have the “M Blend” to keep your skin at its best. No need to travel the globe researching the perfect skincare regimen. With Marlowe, it’s spelled out.

Each product is made in the USA, paraben and phthalate-free – and cruelty-free. Earthy blends of bergamot, citrus, sandalwood and musk to water lily, bamboo leaf and teakwood, embody the influences from around the world.

Gentlemen rejoice! The men’s skincare line from Marlowe is the perfect balance of artistic masculinity. To be a Marlowe man means to be an explorer, to try new things, see things differently, and revitalize life. With subtle scents of agarwood, sandalwood, musk, and citrus, discover the perfect products for you. With classic options like shave cream and bar soap, to modern essentials such as facial cleanser and beard oil, you can express yourself with something new in your morning routine.

This boutique line is for those looking for fulfillment and product with purpose. While you are trying to get the perfect perspective in your point and shoot camera, you can be confident in Marlowe’s angle. So treat your self to something luxurious while improving lives around the globe. Check out the Marlowe product line at Target and follow our social media channels for all the updates.

Clean the World’s Shawn Seipler Honored at 18th Annual Don Quijote Awards

Clean the World founder and CEO Shawn Seipler received a huge honor on Saturday, Dec. 12, when he accepted the Excellence Award at the 18th Annual Don Quijote Awards in Orlando.

The Hispanic Business Initiative Fund of Florida, Inc. (HBIF) and the Hispanic Chamber of Commerce of Metro Orlando (HCCMO) host the awards. They recognize and celebrate the entrepreneurial spirit of individuals who have shown the character of great strength, courage, conviction, shawn_acceptingand determination, just as the beloved character of Spanish literature.

The Don Quijote Awards go to business and professional men and women whose efforts have translated into success, at a ceremony that has become the premier event in Central Florida´s Hispanic community.

Saturday’s gala at Epcot’s World Showcase Pavilion was especially meaningful because it recognized visionaries, dreamers, and business men and women who were willing to take risks to achieve those dreams. As Shawn said before the event, “This nomination honors my Puerto Rican heritage, and I share it with my family members who helped me start Clean the World in a tiny Orlando garage. We had a vision to save lives globally, but no more than potato peelers, grinders, and a few countertop cookers to get going. From that humble start, we created a global hygiene revolution.”

If the nomination was humbling for Shawn – then hearing his name announced as the winner of the Excellence Award was surreal. There to cheer him on were family members, friends, and colleagues who have been part of Clean the World from the beginning.

It was a fantastic night of recognition, and a celebration of manufacturing 30 million bars of recycled soap and providing hygiene education to at-risk people around the world – all in just six years. We want to thank the Hispanic Business Initiative Fund of Florida, Inc. and the Hispanic Chamber of Commerce of Metro Orlando for everything they do to serve the community, and for this meaningful award.

(below: Shawn with his wife and parents, and with longtime Clean the World supporter and board member Dr. Paul Skomsky.)

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